Helpful information on how to use your health insurance
Welcome to IMG Global Insurance!
Dynamic Global Exchange has chosen this insurance policy for you.
What You'll Receive:
Always carry your medical insurance ID card with you and present it to the medical provider when receiving treatment.
Your Insurance ID card:
Indicates that you have health insurance.
Contains information that providers, urgent care and hospitals will use to get paid by your insurance company.
Provides contact information for IMG Global Insurance Customer Care in case you have questions.
Providers’ offices will usually make a copy of your insurance card the first time they see you as a patient and they might ask for your ID or other proof of identification as well.
ID CARDS
The policy brochure provides an overview of your plans benefits and limitations including deductible, benefit limits and any applicable co-payments.
For full policy details, see the policy certificate.
PERSONALIZED BROCHURE
There are some links throughout this page with information about how to use your insurance effectively. If you have any questions or need additional information about your coverage or account, please contact Customer Care at insurance@imglobal.com or +1.800.628.4664.
MyIMG is our convenient online portal where you can:
Submit bills and manage claims
Access Explanation of Benefits (EOBs)
Obtain ID cards and other insurance documents
Access Customer Care via Live Chat, email or telephone
Locate a provider/facility/urgent care
CUSTOMER SERVICE
Set up your account at www.imglobal.com/myimg by creating a username and password. You will need your ID number and date of birth.
What’s a Provider Network and the importance of it?
In-Network vs. Out-of-Network
IMG uses the UnitedHealthcare network. If you use an in-network UnitedHealthcare provider, your out-of-pocket expenses will less than using a medical provider not in the UnitedHealthcare network. If you see a provider out-of-network, you will be subject to additional costs. When you receive healthcare services from providers that are in your insurance network, your out-of-pocket costs are typically lower than they would be if you received care from an out-of-network provider.
If you need medical treatment during your program telehealth/telemedicine and Convenience/Urgent Care Clinics options below are the lowest out of pocket cost to you:
For common illnesses and/or minor injuries, your policy has a Teladoc/Telemedicine benefit. Teladoc/ Telemedicine visits are NOT subject to a deductible payment.
Find out more about “In-Network” and “Out-of- Network” coverage at https://us1.welcometouhc.com.
$0 deductible or co-payment
Always utilize Teladoc/Telemedicine first. This provides remote doctor visits. It allows patients to connect with healthcare providers remotely, either through video conferencing or through phone calls, to receive medical care without having to be in the same physical location. Telemedicine can be used for a variety of medical services, including consultations, diagnoses, and treatment plans. It is especially useful in situations where a patient may not be able to physically visit a healthcare facility,
such as during the COVID-19, earache, flu, sore throat or when a patient lives in a rural area. There is no cost to you for using Teladoc/ Telemedicine. You are not subject to your deductible.
First, you will need to create a profile on the Teladoc/Telemedicine website or the app.
Always use zip code 46208 when creating your profile.
$50 co-payment
You can choose to go to an urgent care center. These centers can treat most illnesses and some injuries and typically, you will not wait as long you would at the hospital. At urgent care centers, you can go there to get stitches for a bad cut or injuries that require immediate attention. Some urgent cares will take x-rays for if needed.
URGENT CARE
To find a UnitedHealthcare network urgent care visit — https://us1.welcometouhc.com
Choose: Options PPO Health Plan
Search the network: Options PPO
Enter your location address information and choose Places – Clinics – Convenience Clinic or Urgent Care Clinic and the nearest in-network clinics will be displayed. After your medical treatment, see *claims information for instructions on completing your required claim paperwork for IMG.
If you don’t seek treatment by Telehealth/Teladoc or at an in-network IMG UnitedHealthcare urgent care clinic your outof- pocket expenses will be higher. Please review your brochure and policy certificate for details of your deductible, co-insurance, co-payments and exclusions for each medical visit with a specialist, doctor or hospital.
To find an in-network doctor, specialist or hospital visit https://us1.welcometouhc.com
Choose: Options PPO Health Plan
Search the network: Options PPO
Enter your location address information and choose People, Primary Care, Specialty Care or Medical and the nearest in-network providers will be displayed. After your medical treatment, see *claims information for instructions on completing your required claim paperwork for IMG.
If you are having a life-threatening medical emergency, call 911 or go to the local hospitals’ emergency room. Emergency room visits and ambulance services are subject to your deductible and co-payments on your plan. Please review your brochure and policy certificate for details of deductible, co-insurance, co-payments and exclusions.
EMERGENCY ROOM
Submitting a Claim
Find out how to complete a Claim Form, how to file your insurance claim, and find copies of the Claim Form and Accident Questionnaire.
Submitting a Claim for reimbursement.
If you have paid out of pocket for your services, you need to submit an itemized bill for reimbursement. The following is needed:
Claim form
The provider’s Tax ID number
Procedure/diagnosis codes
Providers name and address
Proof of payment
HCFA or 1500 Form from the provider’s office
When you have your prescriptions filled. Please remember to keep the receipts, copy of the prescription and how you paid for that prescription to submit for reimbursement from IMG.
PHARMACY
Take advantage of the app that helps you find the lowest cost prescription drugs in your area. Mobile app that provides users with discounts at pharmacies in your area.
It allows you to compare prices for different medications and find coupons and discounts that can lower the cost of a prescription. GoodRX offers a pharmacy card that you can present at participating pharmacies. GoodRX is not a pharmacy.
Other Details
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The deductible is the amount of money that you must pay prior to receiving benefits or coverage under this insurance. After you pay your deductible, the rest of your medical care is covered for the remainder of that term unless your plan includes a co-payment or co-insurance. Please reference your brochure for details.
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Co-pay, which is a flat fee you pay anytime you are provided certain types of health care services. $50 co-pay for Urgent Care visits.
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You are covered for COVID-19 (COVID-19), the same as any other illness; as long as it is not a pre-existing condition. In other words, it wasn’t contracted before your coverage start date and does not fall within any other exclusion or limitations of the insurance policy. You will want to make sure you seek immediate care, if you exhibit any of the COVID symptoms. If you are not experiencing symptoms and are having a preventative COVID test, your test will not be covered by your insurance. When you visit the COVID test center, you should mention that you are experiencing symptoms for the test to be covered by insurance.
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Co-insurance is the percentage of your medical costs that you must pay after reaching your deductible. When you incur health care costs from a medical provider/procedure, you must pay out of pocket until you spend a certain amount, known as your deductible. Once you’ve paid your deductible, your insurance company starts splitting the cost of future care, based on a set percentage of the costs. The percentage that you pay is your co-insurance (10%). IMG will pay 90% of your co-insurance and you will pay 10%.
Co-insurance is different from a co-pay, which is a flat fee you pay anytime you get certain types of health care services.
As an example, let’s say you go to the hospital and get a bill of $4,000 to have a minor surgery. You’ll need to pay your $350.00 per injury/per illness deductible, then, the 10% co-insurance for that surgery.
The balance after the deductible is $3,650.00. You will need to pay 10% of that before the insurance company pays. 10% of that is $365.00 that you will owe to the provider.